Delivery Policy
Last Updated: 14 July 2026
1. General Information
This Delivery Policy outlines how orders placed on Diaper King's website are processed, shipped and delivered. By placing an order with us, you agree to the terms set out in this Policy.
2. Delivery Coverage
2.1 We currently deliver to addresses within Singapore only, unless otherwise stated on our website.
2.2 We do not deliver to restricted or inaccessible locations, including but not limited to military camps, offshore islands, or PO Boxes.
3. Order Confirmation
3.1 Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout. This confirms that we have received your order and that it is pending processing.
3.2 If you notice any errors in your order, please contact us as soon as possible. While we will make every reasonable effort to accommodate your request before your order is dispatched, modifications or cancellations cannot be guaranteed.
4. Order Processing
4.1 Orders are processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.
4.2 Orders placed after 1400hrs may be processed on the next business day.
4.3 During peak periods, promotional campaigns, or public holidays, processing times may be longer.
5. Delivery Timeframes
5.1 After your order has been processed and dispatched, the estimated delivery timeframe for Standard Delivery is 2–4 business days.
5.2 Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier capacity, weather conditions, or events beyond our reasonable control.
6. Delivery Fees
6.1 Delivery fees are calculated at checkout and are based on order value and delivery location.
6.2 Free delivery (if offered) applies only to qualifying orders and is subject to the minimum spend requirements stated on our website.
6.3 Delivery fees are non-refundable once an order has been dispatched, except where required by applicable law.
7. Courier Services & Tracking
7.1 We use third-party courier and logistics partners to fulfil deliveries. Once an order has been handed over to the courier, delivery is subject to the courier's terms and operational constraints.
7.2 Once your order has been dispatched, a shipment confirmation email containing tracking information (where applicable) will be sent to the email address provided during checkout.
8. Delivery Attempts and Failed Deliveries
8.1 If a delivery attempt is unsuccessful due to incorrect address details, the recipient is unavailable , or refusal to accept delivery, the courier may attempt redelivery or return the parcel to us.
8.2 Additional delivery or redelivery charges may apply and will be borne by the customer.
8.3 We are not responsible for delays or losses arising from inaccurate or incomplete delivery information provided by the customer.
9. Risk and Title
Risk of loss or damage to the products passes to you upon successful delivery to the provided delivery address. Ownership of the Products passes to you upon full payment and delivery.
10. Damaged or Missing Parcels
10.1 If your order arrives damaged, incomplete, or contains missing items, please notify us within 48 hours of delivery.
10.2 Please provide clear photographs or videos of the parcel, packaging and affected Products to assist our investigation.
10.3 Claims submitted outside the stated timeframe may not be accepted.
11. Split Shipments
Where an order contains multiple items, we reserve the right to ship the items separately. Where reasonably practicable, we will notify you if your order is to be delivered in multiple shipments. You will not be charged additional delivery fees for split shipments unless expressly stated.
12. Changes or Cancellation After Dispatch
Once an order has been dispatched, changes to the delivery address, delivery date, or order cancellation may not be possible. Any additional costs incurred due to changes requested after dispatch shall be borne by the customer.
13. Force Majeure
We shall not be liable for any delay or failure to deliver due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, or disruptions affecting our courier or logistics partners.
14. Contact Information
For delivery-related enquiries, please contact:
Diaper King
Email: hello@diaperking.com.sg
Whatsapp: +65 8362 7485