Terms and Conditions
Last Updated: 22 December 2025
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Diaper King (“we”, “us”, “our”), including all related services, content and products offered through the website (collectively, the “Website”).
By accessing the Website or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree, you must not use the Website.
2. Eligibility and Use of Website
You must be at least 18 years old to place an order, or have the consent of a parent or legal guardian. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.
3. Products and Information
3.1 All product descriptions, images, ingredient lists, usage instructions, warnings and pricing are provided for general information purposes only. While we take reasonable care to ensure accuracy, minor variations may occur due to manufacturing updates, packaging changes or supplier revisions.
3.2 Baby, maternity, personal care and household products must be used strictly in accordance with manufacturer instructions, warnings and age or usage recommendations.
3.3 We do not provide medical, health or professional advice. Any information provided on the Website is not intended as a substitute for professional medical or healthcare advice. You are responsible for assessing product suitability for your personal circumstances
4. Orders and Acceptance
4.1 All orders placed through the Website are subject to acceptance and availability.
4.2 We reserve the right to refuse, cancel or limit orders at our discretion, including where:
- Payment cannot be verified or authorised;
- Product information or pricing errors occur;
- There is suspected fraud, misuse or breach of these Terms.
4.3 An order confirmation email does not constitute acceptance. Acceptance occurs only when the order is processed and dispatched.
5. Pricing and Payment
5.1 All prices are stated in Singapore Dollars (SGD) unless otherwise stated and are inclusive of GST as indicated on the Website.
5.2 Prices, promotions and availability may change without prior notice.
5.3 Payment must be made in full at checkout using the available payment methods provided via Shopify or third-party payment gateways.
6. Shipping and Delivery
6.1 Delivery timelines provided are estimates only and are not guaranteed.
6.2 We are not responsible for delays caused by courier services, customs clearance, incorrect delivery information or circumstances beyond our reasonable control.
6.3 Risk of loss or damage to products passes to you upon delivery.
7. Returns, Refunds and Exchanges
7.1 Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.
7.2 For hygiene, safety and regulatory reasons, certain baby, personal care and household products may be non-returnable or non-exchangeable unless defective or incorrectly supplied.
7.3 Refunds, where approved, will be processed to the original payment method within a reasonable timeframe.
8. Promotions and Discount Codes
Promotions, discount codes and offers are subject to specific terms and conditions and may be withdrawn or modified at any time. Discount codes are non-transferable and may not be combined unless expressly stated.
9. Intellectual Property
All content on the Website, including text, images, graphics, product descriptions, logos and designs, is the property of Diaper King or its licensors and is protected under intellectual property laws.
You may not reproduce, distribute, modify or exploit any content without prior written consent.
10. User Content and Reviews
By submitting reviews, comments or other content to the Website, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce and display such content for business and marketing purposes.
You agree not to submit unlawful, misleading, defamatory or infringes the rights of others.
11. Product Safety and Disclaimer
11.1 All Products are supplied “as is” and “as available”.
11.2 To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
11.3 You acknowledge that improper use of baby, personal care or household products may result in injury or damage, and you agree to use Products responsibly and in accordance with all instructions and warnings.
12. Limitation of Liability
To the fullest extent permitted under Singapore law:
- We shall not be liable for any indirect, incidental or consequential losses;
- Our total liability arising from any order or use of the Website shall not exceed the amount paid for the relevant Product.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Indemnity
You agree to indemnify and hold harmless Diaper King, its directors, employees and partners from any claims, losses, damages or expenses arising from your breach of these Terms or misuse of the Website or Products.
14. Personal Data
Your use of the Website is subject to our Privacy Policy, which explains how personal data is collected, used and protected in accordance with the Personal Data Protection Act 2012 (Singapore).
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.
16. Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be published on the Website and take effect from the stated date.
17. Contact Information
For enquiries relating to these Terms, please contact:
Diaper King
Email: spenser@diaperking.com.sg